SHIPPING & RETURNS
Shipping Policy
We ship all orders within the European Union using DHL. Our goal is to ensure your fragrance essence roll-on reaches you safely and promptly.
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Shipping Time: Delivery times may vary depending on your location, but most orders within the EU are delivered within 3-7 business days.
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Tracking: Once your order is shipped, you will receive a tracking number to monitor your package’s progress.
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Shipping Costs: Shipping fees are calculated at checkout based on your location.
If you have any questions about your order or shipping status, please feel free to contact us. We’re here to help!
Return & Exchange Policy
Due to the nature of this product being applied directly to the skin, we are unable to accept refunds or exchanges once the seal has been broken. This policy is in compliance with legal regulations, as personal care and cosmetic products cannot be returned for hygiene and safety reasons.
However, your satisfaction is our priority. If you have any complaints, concerns, or issues with your purchase, please do not hesitate to contact us. We will do our best to assist you and ensure you are fully satisfied with your experience.
Thank you for your understanding!